The Hong Kong Q-Mark Service (Cyan) Scheme

Service excellence is one of the critical elements for sales and marketing strategy. Continuous provision of quality services not only adds value to enterprises, it also builds brand image and increases customer loyalty. Hong Kong Q-Mark Council launches the Hong Kong Q-Mark Service (Cyan) Scheme to recognize elite service providers and assist consumers identifying quality brands.

The Council assesses different service scopes, such as infrastructure and environment, staff performance, customer service level. It aims to give recognition to retail shops, salons, restaurants and online shop which offer splendid services to satisfy customer’s expectations. Please call us at 2732 3195 to know more.

Fee structure
Fees of the Hong Kong Q-Mark Service (Cyan) Scheme involve (1) new application fee and (2) renewal fee.

Assessment Criteria



For details of the assessment criteria, please contact the secretariat of the Hong Kong Q-Mark Council at 2732 3195.